Shipping + Handling

WE SHIP WORLD WIDE

DELIVERY TIME

✈ Portugal

without tracking - up to 3 business days

with tracking - up to 2 business days

✈ European Community

without tracking: up to 5 working days

with tracking: up to 4 working days

✈ Rest of the world

with tracking up to 10 working days

Orders are shipped within a maximum period of 2 working days.

After dispatch, orders are distributed by CTT Correios de Portugal, S.A.

Distribution periods can be extended during periods of high order flow, as is the case with holiday periods and Christmas, which is the responsibility of CTT Correios de Portugal, S.A.

The distribution period may change in cases of customs retention for inspection.

SHIPPING COSTS

✈  Portugal

without tracking: 0.95 Euros

with tracking: 1.20 Euros

✈  European Community

without tracking: 1.60 Euros

with tracking: 3.60 Euros

✈ Rest of the world

with tracking: 4.20 Euros

If the chosen shipping method is with tracking as soon as we dispatch your order, you will receive by email the tracking number that will allow you to track the delivery status.

 

INTERNATIONAL CUSTOMERS

We are based in Portugal (Europe), so please note that the customer is responsible for paying any extra fees, customs, import charges or taxes charged by the destination country for delivery. No charges or customs will be applied to orders delivered in European Union countries.

Balangandãs is governed by the legislation and marketing authorizations in force in Portugal and is not responsible for shipments of items that are not authorized to be sold at the place of delivery. In these cases:

If the shipment is made via Portuguese Post and automatically returns, for reasons of not allowing the goods to enter the country of destination, after receiving the order returned in our store, we refund the value of the products less any Portuguese customs fees.

For reasons of customs action, in some exceptional destinations only the possibility of choosing whether or not to return is offered it is automatically performed and the cost borne by the customer.

Although infrequent, in specific cases, the customer may have to go to the nearest post office to collect the order.

 

WRONG SHIPPING ADDRESS

Please check all personal and postal details when completing your order, as Balangandãs is not responsible for packages lost for this reason. Send us an email immediately if you have entered incorrect information, we will update your order if it has not yet been shipped.