Returns + Exchanges
Exchanges of products are not accepted, only returns.
Balangandãs only accepts returns of new products, without any type of damage or signs of use, within a maximum period of 15 days after receiving the order. To proceed with the return you must contact us through our email firstname.lastname@example.org to register.
We do not accept returns on the following items: Earrings, for hygiene reasons.
If we receive returns that do not meet the above conditions, the customer will not be entitled to any refund and will be offered to send that return along with the next order. If the customer refuses and wants to retrieve the item, he will have to bear the corresponding charges.
To exercise your right to return, send an email to email@example.com with the order number, description or reference of the product you want to return. Wait for the confirmation of the return by our team, you must send the item to our facilities within a maximum period of 15 working days.
Place the product in its original packaging, unused (in perfect condition) and send it to:
Liége Maria Zanoelo
Rua de Gondarém - Andar 1
4150 - 376 Porto
CANCELLATION OF ORDERS
It is only possible to cancel an order if it is in a pending state, which means that it has not yet been packed and has not left our office. Contact us via email firstname.lastname@example.org to cancel it.
If you cancel a paid order, the refund will be made within a maximum of 15 days.
METHODS AND REFUND TIMES
Balangandãs will do its best to reimburse the customer quickly, however, keeping a maximum period of 30 days from the date of arrival of the return to our office.
In the case of canceled orders (paid orders that have not been shipped), the maximum refund period is 15 days.
The refund will be made as follows:
• If you paid by credit card, the refund will be credited to the card itself and can be verified on the next statement.
• If you paid for your order by ATM, contact us by email email@example.com with your bank account details (NIB and SWIFT) and the refund will be transferred to that account.
RETURN ON TRANSPORT EXPENSES
The return of the order is the responsibility of the customer, the costs of transporting the shipment and the return of the order will be borne by the customer.